Help Center

PetSett Help Center

Welcome to the PetSett Help Center! We're dedicated to providing you with the support and information you need to make your shopping experience as enjoyable and effortless as possible. Below you will find a comprehensive guide to help you navigate through common questions, issues, and resources. If you can't find what you're looking for, our customer support team is always here to help.

Frequently Asked Questions (FAQs)

Our FAQs cover a wide range of topics, including ordering, shipping, returns, product information, and account management. Before reaching out to our support team, please take a moment to see if your question is answered here:

  • Ordering & Payment: Learn how to place an order, payment options, and how to apply discount codes.
  • Shipping: Find information on shipping times, costs, and how to track your order.
  • Returns & Exchanges: Understand our return policy, how to return a product, and how to request an exchange.
  • Product Information: Get details on product sizing, care instructions, and safety guidelines.
  • Account Management: Instructions on how to create an account, reset your password, and manage your account settings.

How-To Guides

Our How-To Guides provide step-by-step instructions to help you navigate our website and use various features, including:

  • Creating an Account: A guide on setting up your PetSett account for a personalized shopping experience.
  • Placing an Order: Simple steps to browse our products, add items to your cart, and complete your purchase.
  • Tracking Your Order: Instructions on how to find and understand your order's shipping and tracking information.


If you encounter any issues while using our website or during the ordering process, our Troubleshooting section can help you resolve common problems such as:

  • Website Errors: What to do if you encounter an error message or technical difficulties.
  • Payment Issues: Solutions for declined payments, refund inquiries, and billing concerns.
  • Order Problems: How to address missing items, damaged products, or incorrect orders.

Contact Us

If you need personalized assistance, our customer support team is here to help:

  • Email Support: Reach out to us at with any inquiries, and we'll get back to you within 24 hours.
  • Live Chat: Available during business hours, our live chat offers real-time support. Look for the chat icon on our website.


For detailed information on our store policies, please refer to the following sections:

  • Privacy Policy: Understand how we protect and use your personal information.
  • Terms & Conditions: Review the terms of use for our website and services.
  • Delivery & Returns: Detailed information on our shipping and return policies.


Your feedback is invaluable to us. If you have suggestions on how we can improve our services or if you want to share your shopping experience, please let us know. We're always looking to enhance our offerings and customer service.

Thank you for choosing PetSett for your pet supply needs. We're here to ensure your shopping experience is seamless and satisfying.