Support Center

PetSett Support Center

Welcome to the PetSett Support Center! We're here to ensure your shopping experience is as smooth and enjoyable as possible. Whether you have questions about our products, your order, or our policies, we've got you covered. Below you'll find a variety of resources to assist you.


1. How do I track my order?
You can track your order by clicking on the "Track Your Order" link in your order confirmation email or by visiting the "Order Tracking" section on our website.

2. What is your return policy?
We accept returns within 30 days of purchase for most items in new, unused condition. Please visit our "Returns & Exchanges" page for detailed information.

3. Can I change or cancel my order?
Orders can be changed or canceled within 2 hours of placing the order. Please contact our support team immediately for assistance.

4. Do you offer international shipping?
Yes, we ship worldwide! Shipping times and costs vary depending on your location. Please refer to our "Shipping Policy" page for more details.

5. Are your products safe for all pets?
We strive to offer products that are safe for a wide variety of pets. However, we recommend reviewing product descriptions and consulting with a vet if you have concerns about a specific item.

Contact Us

If you didn't find the answer you were looking for in our FAQs, don't hesitate to reach out directly. Our dedicated support team is here to help.

  • Email:
    Send us an email with your query, and we'll get back to you within 24-48 hours.

  • Live Chat: Available on our website during business hours. Look for the chat icon on the bottom right corner of the page to start a conversation with one of our support agents.


  • Privacy Policy: Your privacy is important to us. Learn how we protect and use your information in our Privacy Policy section.

  • Terms of Service: By using our website, you agree to our Terms of Service. Read this section for a full understanding of your rights and responsibilities as a PetSett customer.


We're always looking to improve our services and offerings. If you have any feedback or suggestions, please let us know through our "Contact Us" section. Your input is invaluable to us!

Thank you for choosing PetSett for your pet supply needs. We're dedicated to providing you and your furry friends with the best products and customer service.